HouseScout Privacy Policy
Effective Date: January 1, 2020
Updated: April 17, 2023
This Privacy Policy applies to the personal information processed by HouseScout in the course of our business, including housescout.com, the HoouseScout Applications, and any other sites or services that link to this Privacy Policy, which are operated by HouseScout and its affiliates and subsidiaries. These sites and services, including HouseScout Ventures, HouseScout Home Services, and related entities (collectively, the “Services”), are governed by this Privacy Policy.
By using our Services, you acknowledge that your personal information will be handled as described here. Your use of our Services and any dispute over privacy is subject to this Privacy Policy and our Terms of Use.
Personal Information Collection and Use
"Personal Information" refers to any information that can identify you as an individual. We collect and use this information depending on your engagement with our Services. The more you interact with the Services, the more information we collect.
We automatically collect information such as your IP address, cookies, and browser data when you interact with our sites. This includes information about your activity on the site, such as pages visited, properties viewed, and your geolocation, provided with your consent. This data helps us customize your experience and offer relevant home listings based on your location.
When you register on HouseScout, we collect basic personal information like your name and email address. This is required to access certain features like property listings and notifications. We may also integrate with third-party services (e.g., social media platforms) to enhance your experience.
When scheduling home tours or engaging in other services like property buying or selling, we collect your contact information (phone number, address, etc.) to arrange meetings and manage your real estate needs. We may also verify your identity and collect other information to complete transactions.
For buying or selling homes, we collect extensive personal details, including financial information like loan pre-approvals and property details for sellers. This information is necessary for processing transactions and providing tailored services.
We collect personal data such as your email or phone number when you request information or support from us.
We may send marketing materials to users through various channels like email, push notifications, or direct mail. You can opt-in for notifications about property listings, promotional offers, or updates about HouseScout services.
We may record calls for quality assurance or training purposes when interacting with our agents.
We may contact you for feedback or surveys, which may require you to provide personal information.
Personal Information Sharing
We may share your personal information with third parties for business purposes related to providing services or enhancing your experience.
Home sales may be part of the public record. Information such as your name, address, price paid, and property taxes may be publicly accessible.
We share information necessary for completing transactions with various service providers, such as MLSs, third-party platforms, and payment processors.
We may refer you to Partner Agents who are not HouseScout employees. Your information may be shared with them to assist in your real estate transactions. HouseScout is not responsible for the services they provide.
We may share property listing information with MLSs and listing sites like Realtor.com, Zillow, etc., to ensure wider visibility for home sellers.
Your Choices
You have the option to opt in or opt out of certain uses of your Personal Information, as outlined below. However, even if you opt out, we may still collect and use Personal Information related to your activities on HouseScout, Services, or information from third-party advertisements on other websites for legal purposes as described above, in compliance with applicable law.
If you receive unwanted emails from HouseScout, you can adjust your preferences in the "Email Preferences" section of your account or use the unsubscribe link found at the bottom of the email to opt out of future communications. Please note that you will continue to receive essential transaction-related emails regarding products or services you have requested. Additionally, we may send you important communications about HouseScout and updates to our Terms of Use or Privacy Policy, which cannot be opted out of.
If you don’t want HouseScout to collect, use, or share your information to deliver interest-based advertising, please follow the opt-out instructions provided here. Note that opt-out mechanisms are typically cookie-based and will only apply to the specific browser or device used. If you change devices or browsers, you’ll need to submit opt-out requests again. If you delete or block cookies, you’ll need to renew your opt-out preferences.
We use Google Analytics to gather anonymized demographic data about our users. You can opt out of Google Analytics' data collection by visiting Google Analytics Opt-Out.
If you wish to block cookies that track your activity, you can adjust your browser settings to prevent cookies or be notified when a new cookie is set. Please note that blocking cookies may impact the functionality of some features on HouseScout.
We may track your usage across multiple devices to provide more relevant ads. To opt out, follow the instructions provided for both Android and iOS devices. If you change devices, remember to opt out again.
HouseScout does not respond to DNT signals sent by browsers.
You may receive push notifications through the HouseScout mobile app. You can opt out of these notifications by adjusting the settings on your mobile device. If you use our app, we may also collect location-based data. You can manage this data collection by adjusting the settings on your mobile device.
You can delete your HouseScout account through the "Account Settings" page. We retain your Personal Information as long as needed to fulfill the purposes outlined in this Privacy Policy or as required by law. After deletion, we may still retain certain information in accordance with our legal obligations.
Monitoring of Our Services
HouseScout may monitor all activity on our platform, capturing information about your interactions, such as pages viewed, links clicked, and properties searched. We may use cookies, web-beacons, or other technologies to collect this data, and third-party partners may also collect information through our services. By using HouseScout, you consent to our monitoring of your activities. If you do not consent, please refrain from using our services.
Individual Rights in Personal Information
Depending on applicable laws, you may have the right to:
To exercise these rights, please contact us as provided below.
Personal Information Retention
HouseScout retains your information as necessary to provide services, resolve disputes, or comply with legal obligations. We may keep your information for legitimate business purposes or as required by law.
Personal Information Storage and Security
HouseScout is based in the United States, but we may store and process information globally. We take steps to secure your data, but please be aware that no method of data transmission or storage is 100% secure. By using our services, you agree to our handling of your data as described in this policy.
Other Important Information
Our Services are not intended for children under the age of 13 (or as defined by local law), and we do not knowingly collect Personal Information from children. If you discover that your child has provided us with Personal Information without your consent, please contact us at the email below with the subject line "COPPA Child Information Request." If we find that we have unintentionally collected Personal Information from a child in violation of the law, we will take immediate steps to delete that information.
If you are located in the European Economic Area (EEA), you have the right to lodge a complaint with a supervisory authority if you believe our processing of your Personal Information violates applicable laws.
Our Services may contain links to third-party websites or applications, and other websites or applications may link to our Services. These third-party sites are not controlled by HouseScout, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit. Visiting these third-party sites is at your own risk.
HouseScout reserves the right to revise this Privacy Policy at any time, at our sole discretion. Any material changes to the policy will be communicated as required by law, which may include updates on our site. By continuing to use our Services after the changes take effect, you consent to the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Attn:
Legal Department
HouseScout Corporation
30070 Temecula Parkway #201, Temecula CA 92592
Email: privacy@housescout.com
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